FAQ
📌 1. General
How can I contact customer support?
You can reach us anytime at support@elora-boutique.co.uk.
What if an item is out of stock?
If a product is unavailable, it will be shown as "Out of Stock" on the website. You may check back later as our stock is frequently updated.
My question is not listed – what should I do?
No problem! Simply email us and we’ll be happy to assist you.
How do I apply a discount code?
Enter your discount code during checkout. Only one code can be used per order.
💳 2. Orders & Payments
Which payment methods do you accept?
We accept common secure payment methods displayed at checkout.
Can I cancel my order?
Orders are processed quickly, so cancellations may not be possible. Please contact us immediately.
Will I receive an order confirmation?
Yes, you will receive an order confirmation by email shortly after placing your order.
Where can I find my order number?
Your order number is listed in your confirmation email.
Do prices change after I order?
No. Prices charged at checkout are final for that order.
🚚 3. Shipping
Which countries do you ship to?
We offer worldwide shipping.
What are the delivery times?
Delivery varies by country. For example:
• UK, Netherlands & Belgium: approx. 6–9 business days.
Is shipping free?
We offer free or fixed-rate shipping, depending on your location. Details are shown at checkout.
How can I track my order?
You will receive a tracking link by email once your order has been processed.
My tracking isn’t updating / my package hasn’t arrived — what do I do?
Tracking may take a few days to update. If the parcel is delayed or missing, please contact us for support.
🔁 4. Returns
How long do I have to return an item?
You may request a return within 30 days of delivery.
Which items cannot be returned?
Hygiene-sensitive products (e.g. underwear, cosmetics) can only be returned if unopened.
How do I return an item?
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Email us to request a return
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Ship the item with Track & Trace
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Once received and inspected, a refund is issued
Are return shipping costs free?
Return costs are the customer’s responsibility unless the item was damaged or incorrect.
What if my product arrived damaged?
Contact us within 48 hours with photos and we will provide a solution.
Can I cancel if my order has already been shipped?
Once dispatched, cancellation is no longer possible — but you may still return the item once received.
How long until I receive my refund?
Refunds are processed within 7–14 business days after the return is received.