Shipping Policy

 

1. Processing Time

Once you place an order on our website, you will receive an email confirmation.
• All orders undergo verification for accuracy and successful payment.
• Additional processing time may be required for fraud prevention or payment screening.
• Standard processing time: 1–5 business days (excluding weekends and public holidays).

2. Shipping Costs & Delivery Times

We apply fixed shipping rates per destination. Shipping fees and estimated delivery times are shown at checkout.

Example delivery estimates:
• United Kingdom: Free shipping, average delivery time 6–9 business days.
• Netherlands & Belgium: Free shipping, average delivery time 6–9 business days.

We work with recognised global couriers such as Royal Mail, DHL, FedEx, UPS, and local postal services. Delivery times are estimates and may vary due to customs or carrier delays.

3. Lost or Undelivered Parcels

Elora-Boutique is not responsible for parcels that are lost, stolen after delivery, or undeliverable due to incorrect or incomplete address details.
• The customer is responsible for providing an accurate delivery address.
• If a parcel is lost in transit, the customer may request an investigation with the carrier. We will assist where possible.

4. Incorrect Shipping Information

Please carefully review your shipping information before completing your order.
• Orders cannot be changed or cancelled once placed, as processing begins immediately.
• If an order is returned due to an incorrect address, reshipping will be at the customer’s expense.

5. Shipping Location & Customs

Our products are shipped directly from our supplier(s) to reduce unnecessary storage, packaging, and transportation costs, allowing us to offer competitive prices.
• Our primary fulfilment facility is located in Asia (optional alternative placeholder: [Utrecht]).
• For international shipments, customs duties, import taxes, or handling fees may apply. These costs are the responsibility of the customer.

6. Tracking Information

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.
• Please allow 3–5 business days for tracking information to activate, depending on the carrier.
• In some cases, tracking updates may appear only once the parcel reaches the destination country.

7. Contact Information

For more information regarding shipping, orders, returns, or frequently asked questions, please visit our FAQ page at:
https://elora-boutique.co.uk/faq

Need assistance with an order?
📧 Contact us at: support@elora-boutique.co.uk