Return Policy
At Elora-Boutique, customer satisfaction is our highest priority. If you are not fully satisfied with your purchase, we offer the possibility to return items within 30 days of receiving your order, subject to the conditions outlined below.
1. Introduction
We strive to ensure that you enjoy your shopping experience with us. If a product does not meet your expectations, you may request a return within 30 days of delivery. Please review the return guidelines below to ensure a smooth and efficient process.
2. Conditions for Returns
To be eligible for a return, the following requirements must be met:
• Items must be unused, unworn, undamaged, and returned in their original condition and packaging.
• Hygiene-sensitive or intimate products (e.g. underwear, swimwear, cosmetics, or personal-care items) may only be returned if unopened or with valid proof that the product has not been used.
• Items must not be damaged, altered, or show signs of misuse caused by the customer.
• A return request must be submitted via email to support@elora-boutique.co.uk before shipping the item back.
• A valid shipping receipt with a Track & Trace number must be provided to confirm that the return has been sent.
Elora-Boutique reserves the right to refuse returns that do not meet these conditions.
3. Return Address & Costs
• All return shipments are processed at our international warehouse in China.
• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrectly delivered.
• As this concerns an international return, shipping fees may be higher than domestic returns. We recommend checking the expected postage costs before proceeding.
4. Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.
• Email us at support@elora-boutique.co.uk and include clear photos showing the issue.
• Once verified, Elora-Boutique will provide a suitable solution, which may include a free replacement or full refund, depending on the situation.
5. Return Process (3 Easy Steps)
Step 1 — Submit Request
Contact us via support@elora-boutique.co.uk to request a return. You will receive a return form and instructions.
Step 2 — Ship Your Item
Carefully pack the item including the return form, and ship it with a traceable shipping method (Track & Trace required).
Step 3 — Refund
Once your return has been received and inspected at our warehouse, your refund will be issued within 7–14 business days via the original payment method.
6. Sustainable Choice
We encourage conscious shopping to reduce unnecessary waste and returns. If a product is not suitable, we are happy to explore alternatives such as:
• store credit
• a discount on your next purchase
• exchange options
7. Frequently Asked Questions
Can I try the item and still return it?
Yes — as long as the product remains in new condition and meets all return requirements.
How long does it take to receive my refund?
Refunds are processed within 7–14 business days after the returned parcel is received and inspected.
Who pays for the return shipping costs?
Return costs are paid by the customer, unless the return is due to a damaged or incorrect item received.
8. Summary
| Return Term | 30 days from delivery |
|---|---|
| Refund Timeframe | 7–14 business days after receipt |
| Return Costs | Customer’s responsibility (except in case of damage or incorrect items) |
| Return Processing Facility | our international warehouse in China |